Support

Something wrong? Tell me about it.

Reel Rush Fishing is made by one person, and every message goes straight to him. Most replies go out within two business days.

Prefer plain email? Write to johnnycpack@gmail.com

Try this first

These four cover most of what comes in.

A purchase did not arrive

Open the Cash Shop — tap the money chip at the top left of the main menu — and tap Restore Purchases at the bottom. Premium boats come straight back. Cash packs are delivered by Apple and can lag on a weak connection.

My boats vanished after a reset

Premium boats survive a progress reset — they are tied to your Apple Account, not to your save file. Use Restore Purchases and they will reappear.

Leaderboards are empty

Leaderboards need Game Center. Open the Trophy Room and tap Global Leaderboards — it will offer to sign you in. Scores post after each catch you bank.

I want a refund

All purchases run through Apple, so refunds do too. Go to reportaproblem.apple.com and sign in with the Apple Account that made the purchase.

Still stuck? The full FAQ goes deeper, or use the form below.

Contact

Send a message

Everything except device and iOS version is required. The more detail, the faster the fix.

Your name

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What is this about?

Device (optional)

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Message

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Please describe the problem in a sentence or two.

Email directly

johnnycpack@gmail.com

What helps most

Which iPhone and which iOS version
The water you were fishing and the rig you had on
What you expected versus what happened
A screenshot or screen recording, if you can catch it
For purchase problems: which item, and roughly when

What happens to your message

It is read and answered by the developer, and used only to help you. It is not added to a mailing list, sold, or shared with anyone. Ask and it gets deleted. Details in the privacy policy.